Frequently Asked Questions

Everything you need to know about your Beauty Base experience

How can I track my Beauty Base order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for opened beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Are your products cruelty-free and vegan?

We prioritize ethical beauty. You can find specific 'Cruelty-Free' and 'Vegan' badges on the product description pages for all qualifying items in our collection.

Do you offer international shipping?

Yes, Beauty Base ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What should I do if I have an allergic reaction to a product?

Please discontinue use immediately and consult a medical professional. Contact our support team with your order number and a photo of the reaction so we can assist you further.

How do I know if a product is right for my skin type?

Each product page includes a 'Best For' section. You can also use our 'Skin Quiz' tool or contact our beauty experts via live chat for personalized recommendations.